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YES YES YES!!
"Carpet Express and Tracy Spence made my new carpet a great experience! Great communication and patience with the many questions I had! As far as quality, when the person that came to lay the carpet says we got some of the BEST carpet at a GREAT price!! Thank you Carpet Express and Tracy Spence!! Would for sure recommend them to anyone in need of flooring purchase!" Angella Furnish
"Do you need carpet? Please listen to my advice!!! Even if you live out of the state of Georgia, you still save lots of $$$$!! Dalton, Georgia is the carpet Capitol of the world, it's also where I was born & raised! I checked in with Greg Smith @ Carpet Express for pricing of carpet, padding, and shipping. Seriously, I do not have enough emoticons to emphasize how incredibly helpful he was to us! We saved money, and the carpet is perfect! Please do your homework!!! Cut out the middle man and go direct!! Here is a contact number 800-922-5582.... And I was not asked to do this!!! Give them your business. #trustme." Landra & Tim
The Customer Service is Exceptional!
"Shopping for new flooring is a huge task, and even bigger financial decision. My husband and I were told about Carpet Express through friends who have used them in the past. Our experience from the beginning has been nothing but fabulous. We did do some initial shopping in town, but do not feel a bit guilty about making our final decision with Carpet Express. Why? Several reasons, first, the price! We were able to get what we truly wanted within our budget…we saved 1,200 dollars. Then, I have to say, though keeping in budget is important, our second reason, is really tied with our first reason. The customer service is bar none the best out there!!! When shopping in town we dealt with pleasant people, however, I am amazed at how there was no follow through. If we had made a connection with a salesperson in town I would have felt guilty going to Carpet Express to save money, but we did our homework at four stores….and not one sales person called us to follow up on our visit. Once we narrowed down our selections we called Carpet Express and Tracey Spencer has been incredibly patient and helpful in so many ways. She answered all our questions through out the process, giving us the confidence that we were dealing with a professional, yet friendly company. We did request color samples for the carpet we decided on, along with samples of other carpets to be bound into a rug…they all arrived so quickly, that I don’t feel there was any delay in our making our final decisions. The carpet is set to be delivered and installed soon, and I have no doubt we will be very happy with our purchase. Poor Tracey has had to wait on our final decision for the rug, but no pressure….she understands that we have been playing with color selection and size! Can’t wait to make our final decision and order the rug through Tracey!
On another comment site I mentioned that I plan on being the “mini-marketer” here in Texas…I’ve already told two other families about Tracey and Carpet Express! BTW….though I think Tracey is the cats meow…..every time I call Carpet Express the person who answers the phone is very friendly and upbeat….I have no doubt all the sales representatives are as good as Tracey." Sarah
Thank you for standing behind what you sell.
"Jim and Mike,
I want to thank you for the level of customer service you provided yesterday.
The efforts, response and willingness to support the issue with the flooring speak volumes about your commitment to the customer and installer concerns.
Without full commitment from Armstrong you stepped up to help find a solution to the issue. We have not completed recommend scrubbing to remove impacted sawdust in the flooring, but the test pieces indicate it will work.
You might want to spread the word to Armstrong to include this type of information in the installation instructions with the flooring of this type.
You have won a lifelong customer - even though the flooring has a lifetime warranty, and a remote sales person for your organization. You can utilize this email as a testimonial to your support.
Thank you again for standing behind what you sell.
Professional from start to finish
"I am truly amazed at the quality of work. From ordering the product to final instillation, the professionalism was outstanding. I truly wish I had taken before pictures so people could appreciate what these extremely competent men had to work with. My home was a mess after damage from a sewage leak. How this company transformed my home is nothing less than a miracle. Thank you Carpet Express for giving me back my home. I will be seeing you again and will recommend this company to all my family and friends!" Kerri Rodriguez
"Your company made our "new flooring experience" a very pleasant one from our first visit until the final threshold was installed last week. Bret spent a lot of time helping us make good color and texture decisions; Caleb amazed us with his measuring techniques and assured us we would have capable people doing the work; the two men who actually did the installtaion were on time (we haven't had that happen since the 80's!), thery were friendly, efficient, worked tirelessly and cleaned uo after each day's work. They had all their equipment ready and we felt very comfortable having them in charge of our house; the man who did the follow-up threshold possessed the same qualities. The office staff was also very pleasant when scheduling the work. We thank all of you and will be happy to recommend your company's services to anyone!" Tom & Kay - Hixson, Tennessee
"It was a great pleasure ordering my vinyl flooring from you. I could have paid twice as much if I would have ordered through Cinar Interiors in Boerne. Please call Carpet Express over the phone you will get a great price. It will be much less than what you can get locally. I have never seen a company that is so dedicated serving their customers. It is also pleasure to talk to real person like Jim Jr. Thank you Jim for the great service."" Bibi
"I want to let you know that the Armstrong Alterna boxes were lugged into my house today. None were damaged, and I am most satisfied with the shipping arrangement you made for me. Our paths will cross again when I need more flooring. The professional service at Carpet Express is greatly appreciated!" Tony
Thank You Again
"Carpet Express did a tremendous job following up - from initial inquiry, pricing and advising when I would receive. The world would definitely be a better place if more companies and their personnel followed this extraordinary customer service example" Sandra
Pleased With Quality
"Thanks, my new kitchen tile looks wonderful. I'm very pleased with the product and quality." Lisa
"Our carpet was installed last week and we are very pleased. It looks great and it is like walking on pillows! Thanks for all your help and advice." Paige
"We are very happy with the product, fast delivery and fantastic prices at Carpet Express." Russ
Thanks Carpet Express
"Carpet Express has made buying carpet and vinyl for my apartments as easy as a phone call! I can call my salesperson and tell him what color range and sizes and I usually have the products at the terminal to pick up within four days. Thanks Carpet Express!" Chip
"We have been ordering flooring materials from Carpet Express for over five years. Our account representative has provided excellent service. She always finds the best price and best quality products and ships them to us in a very timely manner" Susan
"The sales staff at Carpet Express is very hardworking and they always go out of their way to assist me. Pricing is extremely competitive on the tons of products they offer." Henry
"Your support and research was great and we thank you for superb service." Tim and Saralyn
Excellent carpet and service
Just a note to tell you how pleased we are with our new carpet you sold us. Your efficient installation team put in the whole house in less time than I thought possible! They came early, made their plan, and worked hard together to get the job done. They were done before 3:30 pm!
The carpet is great! We're very happy with it - at a much better price than we expected, and the service was excellent!" Margaret from Georgia