Carpet Express Shipping Policy

Buy from Carpet Express with confidence knowing that your entire order will be handled right. The Carpet Express showroom and distribution center is located in Dalton, Georgia. Our location in the "Carpet Capital of the World" enables us to offer prompt delivery and dependable service throughout the United States of America.

The shipping department at Carpet Express takes great pride in packing and shipping orders correctly. As a floor covering dealer who regularly ships to individuals, dealers, and businesses across the United States, we know the importance of proper packaging and using the most dependable freight companies. Your Carpet Express sales representative will give you all the shipping details, including cost, approximate delivery time, and phone numbers for your local shipping terminal. If you have not received this information, please call Carpet Express immediately to ensure a smooth delivery. 

*IMPORTANT: You are responsible for unloading home deliveries.
Frieght drivers do not unload deliveries. If you choose a home or business delivery, it is very important to have of a few strong helpers to unload the material from the delivery truck. Most flooring materials are very heavy and the rolls or packages are designed to be moved by a fork lift or by a professional installer. It is very important that you arrange delivery of your material as soon as possible to avoid storage fees.

Don't Forget About Terminal Pickup. Most customers choose to have their installer pick up their material from the nearest terminal. This will save you a home deliver charge, and will also save you the hassle of unloading yourself. It is important to know the dimensions and weight of your material, and to be sure that your truck or trailor is approved to haul it. Be sure to bring any straps, tie-downs, or tarps to secure and protect your material  It is very important to pick up your material within 48 hours after notification of arrival at the terminal to avoid storage fees.

*IMPORTANT: Inspect Delivery Before You Accept.
When you or your installer pick up your order up from the shipping terminal, or if you receive a home delivery please be sure to:

  • Count the boxes and rolls, and make sure your complete order is accounted for.
  • Visually inspect the packages, rolls, etc. for damage.

If damage is seen on your package, write on the shipping bill of lading a detailed description of the damage found, and immediately call your Carpet Express sales representative. If possible, also take pictures of the damage. If damage is not discovered until the goods are opened at home, immediately call the truck line and Carpet Express to report the concealed damage. Also be sure the number of items (i.e. packages and rolls) exactly match the bill of lading. If you have any questions, please call Carpet Express, because once you have signed the bill of lading, you are saying that all goods are received and in good condition.