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The following terms and conditions apply to all Carpet Express customers and purchases.
The entire content in this site (including but not limited to text, graphics, pictures, and code) are the sole property of Carpet Express Inc. Any reproduction, transmission, modification, display, or distribution is strictly prohibited.
Carpet Express goes though great lengths to ensure the information, content, and prices on this website are accurate. We rely on third party information for much of our data. Price increases and product drops are a regular occurrence. Therefore, Carpet Express cannot be responsible should data such as prices, specifications, warranties, or other product information turn out to be inaccurate. We reserve the right to change or update site information including prices, warranties, and etc. without prior notice.
Carpet Express reserves the right to refuse or cancel any orders of products that display an incorrect price. In the event that an order has been placed and your credit card has been charged, Carpet Express will issue a refund for the full amount charged.
The customer is responsible for ordering the correct amount of flooring material. Carpet Express recommends that you consult your installer or flooring professional to determine how much flooring you need before placing your order. The square foot calculator and the carpet and vinyl measuring guide are provided to help our customers understand the principles of measuring for floor covering. However, the customer is ultimately responsible for ordering the correct amount of flooring. Ordering too much or too little flooring (especially carpet or vinyl) can be an expensive mistake. Also, your Carpet Express sales representative will gladly figure the square footage you need for most jobs. The customer must provide floor plans or measurements.
3 business hours after your order is placed it is considered a firm order and is subject to cancellation fees. Business hours: M-F 8:00am-5:30pm and Sat 8:00-4:00pm. This fee occurs when roll goods such as carpet or sheet vinyl have been cut before cancellation, or boxed goods have been ordered and shipped from our suppliers.
All shipping dates and delivery times are approximate, and Carpet Express suggests that you do not schedule installation until your flooring has been received.
The shipping department at Carpet Express takes great pride in packing and shipping orders correctly. As a floor covering dealer who regularly ships to individuals and dealers across the USA and the world, we know the importance of proper packaging and using the most dependable truck lines. Carpet Express uses many different shipping and frieght companies. Once the material leaves the Carpet Express wharehouses, Carpet Express is no longer responsible for the material and is not resposible for estimated shipping dates or any other coorespondance with the shipping company. All respective claims must be filed with the freight company.
Your Carpet Express sales representative will give you all the shipping details including costs, approximate delivery times, and phone numbers for your local shipping terminal.
Samples are only available to our customers in the continental US. Sample costs may be refundable when placing the final flooring order of if the samples are unavailable. Sample costs can only be refunded within 60 days of ordering sample.
Unless other arrangements have been made such as 1st door ground floor (no stairs) delivery, you are responsible for unloading home deliveries. Even with first door delivery you must supply extra people for most large vinyl or carpet rolls. Many customers have their installer pick up their order at the local terminal. This also saves the home delivery charge.
When you or your installer picks your order up from the shipping terminal, or if you receive a home delivery, first be sure the bill of lading you are asked to sign matches the number and size of the items you receive. Just as important, you must visually inspect the packages, rolls, etc. for damage. If damage is seen on your package, or the amount of material doesn't match the delivery receipt, you must write a description of damage or missing material on the delivery receipt before signing. Immediately call your Carpet Express sales representative or claims department. When you sign the bill of lading you are saying that all merchandise listed was received in good condition. If you have any questions about the delivery, please call Carpet Express immediately.
Concealed damage is material that has damage that cannot be seen by visually inspecting the packages, and discovered later when the packages are opened. You must report these issues immediately to the truck line and also to the Carpet Express claims department. See shipping for further information.
All returns must be approved by the Carpet Express claims department. Your sales representative does not handle claims or returns under any circumstance. Please call 800-922-5582 ext:126 or email Stephanie@carpetexpress.com for returns information.
As a floor covering dealer, Carpet Express deals in roll goods such as carpet and vinyl, boxed goods such as hardwood and laminate, and individual items such as area rugs, trim pieces, adhesives, and other accessories. Pad is packaged in rolls containing 10 to 30 square yards. Each package is considered an item. Most of the flooring sold by Carpet Express is running line, 1st quality merchandise with manufacturers' warranty, but we also sell close-outs, specials, tavern and cabin grade wood, carpet promotional goods, and other substantially discounted floor covering. There are NO RETURNS on any of these discounted goods. Ask your Carpet Express sales representative if you are unsure of the quality of merchandise you are buying.
In-stock 1st quality items, such as area rugs, unopened rolls of pad, trim pieces, adhesives, and most other accessories, may be returned in accordance with the following conditions: These returns must be made within 15 days for a full refund. The merchandise must be unopened, except for area rugs, and in original condition. Running line 1st quality boxes of wood and laminate purchased from Carpet Express Stock may be returned within 15 days if they are unopened and in their original box. The customer is responsible for all shipping cost.
Running line 1st quality carpet and sheet vinyl purchased from Carpet Express stock can be returned according to the following conditions: Rolls can be returned within 15 days if the customer purchased the entire roll, and no cut was made. Cuts less than 30 feet cannot be returned. Cuts 30 feet and over can be returned for a 30% restock fee. The customer is responsible for all shipping cost.
All merchandise, i.e. carpet, vinyl, laminate, hardwood flooring, accessories, special pad, etc., that is not in stock and ordered from the mill for customers is subject to a minimum 30% restock fee. Cuts fewer than 30 feet cannot be returned. Special order carpet and custom design area rugs are subject to a 50 to 70% restock fee. The customer is responsible for all shipping cost. As a volume dealer, we will work to make the manufacturers' restock fee as low as possible, but special order merchandise has little value to us or the manufacturer. The customer is responsible for all shipping cost.
Look before you cut. Inspect your carpet and vinyl rolls for visible defects before you cut your flooring for installation. If visible defects can be seen, please call the Carpet Express claims department immediately, before you begin installation. Also inspect your flooring to be sure you received the correct style and color. Carpet Express does not honor claims where the wrong style or color was installed.
Installed hardwood flooring may vary from printed images or samples. Wood is a product of nature containing distinctive differences in color and grain. Mineral streaks, filled knots, plank color variation and color difference due to light exposure and natural properties of wood are a few examples of variation found in hardwood. Depending on the species and character found within, color variation may be higher in some wood products than others, yet all will vary at some level.